Lessons can be canceled at any time for any reason and can be rescheduled according to our terms and conditions* so long as there is at least 24 hours between when the cancellation request is submitted, and when the lesson was originally scheduled to begin. Since tutoring specialists prepare for each lesson and carve out time to spend with the student, lessons that are missed with no notice or canceled within 24 hours of the scheduled time are considered used lessons and are not available to be rescheduled.
The tutoring specialist will wait for the student for 15 minutes from the start time of the scheduled lesson, after which the tutor will leave and the lesson will be considered missed. Please make sure to reach out to the tutoring specialist if your student will be more than 15 minutes late to make sure they don't leave. For instructions on how to cancel a lesson please see this article.
If you have an emergency that requires you to cancel the lesson within 24 hours of the originally scheduled time or causes you to miss a lesson without notice, please feel free to contact us at at support@frontiertutoring.com about a one time exemption from the cancellation policy to allow for rescheduling.
Please note, this page is intended to be a helpful summary, but does not substitute or replace the terms of service that govern your subscription. For the most detailed information, please check the relevant terms of service at the links below
*Frontier Tutoring Service Terms / North Star Tutors Service Terms