--- title: I can't access my scheduling portal description: "If you are having issues accessing your account, it could be the result of one of these things: Your account may not have been set up. If you are a new cli" --- [Skip to content](https://support.frontiertutoring.com/i-cant-access-my-north-star-tutors-account#main-content) [![North Star Tutors and Frontier Tutoring Logos](https://support.frontiertutoring.com/hs-fs/hubfs/nst%20white%20%26%20ft%20logo-1.png?width=200&height=150&name=nst%20white%20%26%20ft%20logo-1.png)](https://www.frontiertutoring.com) - [Get Started With Frontier Tutoring](https://www.frontiertutoring.com) - [Get Started With North Star Tutors](https://www.northstar-tutors.com) Open main navigation Close main navigation - [Get Started With Frontier Tutoring](https://www.frontiertutoring.com) - [Get Started With North Star Tutors](https://www.northstar-tutors.com) - [Contact us](mailto:support@frontiertutoring.com) [Contact us](mailto:support@frontiertutoring.com) How can we help you? - There are no suggestions because the search field is empty. 1. [North Star Tutors and Frontier Tutoring Support](https://support.frontiertutoring.com/?hsLang=en) 2. [Account](https://support.frontiertutoring.com/account?hsLang=en) 3. [Scheduling Portal](https://support.frontiertutoring.com/account?hsLang=en#scheduling-portal) March 7, 2025 # I can't access my scheduling portal If you are having issues accessing your account, it could be the result of one of these things: 1. **Your account may not have been set up.** If you are a new client and have never accessed your account before, please see [this article](https://support.northstar-tutors.com/how-do-i-set-up-my-account?hsLang=en) for steps to enable your account. 2. **Your password may need to be reset.** If you have logged into your account before and are a current North Star Tutors client, please try to reset your password [here](https://northstartutors.teachworks.com/accounts/password/new). If you are a current Frontier Tutoring client, please try to reset your password [here](https://frontier.teachworks.com/accounts/password/new) 3. **Your account may have been deactivated.** If you have accessed your account before, but have not received instruction recently, your account may have been marked as inactive. To have your account reactivated or access past information, please email us at [support@frontiertutoring.com](mailto:support@frontiertutoring.com.com). If you are unable to resolve the issue, or these solutions do not work for you, please do not hesitate to submit a ticket here or email [support@frontiertutoring.com](mailto:support@frontiertutoring.com) and one of our representatives will be happy to assist! ![](https://support.frontiertutoring.com/hubfs/Knowledge%20Base%20Import/northstartutors.freshdesk.comsupportsolutionsarticles72000531783-i-can-t-access-my-north-star-tutors-accounthit.gif) - [Billing](https://support.frontiertutoring.com/billing?hsLang=en) - [Lessons](https://support.frontiertutoring.com/lessons?hsLang=en#main-content) - [Online Lessons](https://support.frontiertutoring.com/lessons?hsLang=en#online-lessons) - [Account](https://support.frontiertutoring.com/account?hsLang=en#main-content) - [Scheduling Portal](https://support.frontiertutoring.com/account?hsLang=en#scheduling-portal) - [SAT/ACT Prep Portal](https://support.frontiertutoring.com/account?hsLang=en#sat-act-prep-portal) - [College Admissions Counseling Portal](https://support.frontiertutoring.com/account?hsLang=en#college-admissions-counseling-portal) - [Academic Tutoring](https://support.frontiertutoring.com/academic-tutoring?hsLang=en) - [SAT/ACT Prep](https://support.frontiertutoring.com/sat-act-prep?hsLang=en#main-content) - [Practice SAT/ACTs](https://support.frontiertutoring.com/sat-act-prep?hsLang=en#practice-sat-acts) - [College Admissions](https://support.frontiertutoring.com/college-admissions?hsLang=en) [![nst white & ft logo-2](https://support.frontiertutoring.com/hs-fs/hubfs/nst%20white%20%26%20ft%20logo-2.png?width=200&height=45&name=nst%20white%20%26%20ft%20logo-2.png "nst white & ft logo-2")](https://www.frontiertutoring.com) 500 E Tudor Rd, Suite 100, Anchorage, AK 99508 [mailto:support@frontiertutoring.com](mailto:support@frontiertutoring.com) ©2020-2025, North Star Tutors Inc