--- title: Cancelling or Rescheduling an SAT/ACT Individual Prep Session? description: Zebra --- [Skip to content](https://support.frontiertutoring.com/how-can-i-cancel-or-reschedule-an-sat-act-individual-prep-session#main-content) [![North Star Tutors and Frontier Tutoring Logos](https://support.frontiertutoring.com/hs-fs/hubfs/nst%20white%20%26%20ft%20logo-1.png?width=200&height=150&name=nst%20white%20%26%20ft%20logo-1.png)](https://www.frontiertutoring.com) - [Get Started With Frontier Tutoring](https://www.frontiertutoring.com) - [Get Started With North Star Tutors](https://www.northstar-tutors.com) Open main navigation Close main navigation - [Get Started With Frontier Tutoring](https://www.frontiertutoring.com) - [Get Started With North Star Tutors](https://www.northstar-tutors.com) - [Contact us](mailto:support@frontiertutoring.com) [Contact us](mailto:support@frontiertutoring.com) How can we help you? - There are no suggestions because the search field is empty. 1. [North Star Tutors and Frontier Tutoring Support](https://support.frontiertutoring.com/?hsLang=en) 2. [SAT/ACT Prep](https://support.frontiertutoring.com/sat-act-prep?hsLang=en) March 13, 2025 # Cancelling or Rescheduling an SAT/ACT Individual Prep Session? ## This article contains our cancellation policy for individual prep sessions, as well as how to cancel and reschedule lessons when necessary. ### 24 Hour Cancellation Policy Our SAT/ACT individual prep sessions have a 24 hour cancellation policy, meaning we need to know at least 24 hours before the scheduled start time of the lesson if your student is unable to attend. If a lesson is cancelled within 24 hours of when it is scheduled to begin, unfortunately it is considered used and is unavailable for reschedule. If you have an extenuating circumstance that you believe warrants an exception to this policy, you can always contact us at [support@frontiertutoring.com](mailto:support@frontiertutoring.com) and we can take a look. A more detailed explanation of our cancellation policy can be found [here](https://support.frontiertutoring.com/what-is-the-cancellation-policy?hsLang=en). ### Rescheduling Cancelled Lessons Lessons cancelled at least 24 hours in advance are reschedulable by working directly with your Tutoring Specialist, or emailing us at [support@frontiertutoring.com](mailto:support@frontiertutoring.com). We will work to reschedule the lessons as quickly as we can, but rescheduling lessons is subject to the availability of the instructors. We cannot guarantee availability before a specific date (such as your student's official SAT test date), but we always do our best to meet any deadlines that you or your student may have. The earlier that you reach out to us (or to your Tutoring Specialist) to reschedule the cancelled lesson, the easier it is to get it back on the calendar! ### How to Cancel a lesson You can checkout our support article [here](https://support.frontiertutoring.com/migrated/how-do-i-cancel-a-lesson?hsLang=en) which will walk you through how to cancel a lesson from within your scheduling portal! This is the easiest way to cancel a lesson and ensures that we are immediately aware that your student cannot attend the lesson. - [Billing](https://support.frontiertutoring.com/billing?hsLang=en) - [Lessons](https://support.frontiertutoring.com/lessons?hsLang=en#main-content) - [Online Lessons](https://support.frontiertutoring.com/lessons?hsLang=en#online-lessons) - [Account](https://support.frontiertutoring.com/account?hsLang=en#main-content) - [Scheduling Portal](https://support.frontiertutoring.com/account?hsLang=en#scheduling-portal) - [SAT/ACT Prep Portal](https://support.frontiertutoring.com/account?hsLang=en#sat-act-prep-portal) - [College Admissions Counseling Portal](https://support.frontiertutoring.com/account?hsLang=en#college-admissions-counseling-portal) - [Academic Tutoring](https://support.frontiertutoring.com/academic-tutoring?hsLang=en) - [SAT/ACT Prep](https://support.frontiertutoring.com/sat-act-prep?hsLang=en#main-content) - [Practice SAT/ACTs](https://support.frontiertutoring.com/sat-act-prep?hsLang=en#practice-sat-acts) - [College Admissions](https://support.frontiertutoring.com/college-admissions?hsLang=en) [![nst white & ft logo-2](https://support.frontiertutoring.com/hs-fs/hubfs/nst%20white%20%26%20ft%20logo-2.png?width=200&height=45&name=nst%20white%20%26%20ft%20logo-2.png "nst white & ft logo-2")](https://www.frontiertutoring.com) 500 E Tudor Rd, Suite 100, Anchorage, AK 99508 [mailto:support@frontiertutoring.com](mailto:support@frontiertutoring.com) ©2020-2025, North Star Tutors Inc